Turkey’s real estate listing platform Hürriyet Emlak has chosen CCR for its contact center technology infrastructure. With this partnership, Hürriyet Emlak becomes CCR’s first Genesys Engage customer and will receive maintenance and support services for its contact center from CCR.
A solution- and results-oriented service approach
CCR’s goal in this project is to enable Hürriyet Emlak’s contact center to deliver high-quality service across multiple channels through an omnichannel infrastructure. CCR will play an active role in Hürriyet Emlak’s inbound customer relations and outbound telesales calls, while also implementing the IVR and credit card payment collection project. With its solution- and results-oriented approach, CCR will bring differentiation and added value to the project.
“We’re excited to put our Genesys expertise to work”
Türker Erkin, the CEO of the CCR expressed his excitement about the agreement with the following words:
“Welcoming one of Turkey’s most visited web platforms like Hürriyet Emlak into our customer portfolio is a source of pride for us. What makes it even more exciting is that Hürriyet Emlak uses the Genesys infrastructure. We’re eager to put our Genesys expertise and know-how to work in order to meet our customer’s needs and take things a step further. I believe what played a role in Hürriyet Emlak choosing us—beyond our ability to understand and analyze their needs accurately—was also our enthusiasm and genuine interest.”
As Hürriyet Emlak and CCR, we will accomplish very important projects together.
Seamless, 360-Degree Service in Customer Relations
Erkin emphasized that it is essential for Hürriyet Emlak to provide seamless and 360-degree service in customer relations, concluding his remarks with:
“I believe that with this agreement bringing together Genesys—the best contact center technology available, CCR—the most equipped and competent technology service provider in the industry, and Hürriyet Emlak—Turkey’s largest real estate listing platform, we will achieve great success.”
