CCR Launches Natural Language Understanding Project for Vodafone
Directing the customer to the most appropriate channel with NLU
The NLU technology offered by CCR, an industry innovator, in conjunction with VoiceWeb, is based on interpreting multiple sentences and directing customers to the most appropriate channel, compared to standard speech recognition technologies. This technology also increased customer retention rates in IVR, one of the project’s objectives, and the goal was successfully achieved.
CCR is preferred for its A+ customer and time management experience.
CCR, a leader in the call center industry, prioritizes time management in its meticulously executed projects. Its A+ customer management and on-time delivery experience ensure project completion on the scheduled date.
“It is a pleasure to work with CCR's work discipline and experience.”
Rasim Karas, General Manager of Vodafone Information and Communication Services, said, “CCR is a company that has made a name for itself in the industry. We have implemented very important projects with CCR for many years. It’s a pleasure to work with CCR’s work ethic and experience.”
If the average talk time in the specified outbound campaign is prolonged, you may keep inbound customers waiting, even if the dialer side has arranged it.